Google Pixel 7 users are reporting a serious problem

Google Pixel 7 users are reporting a serious problem

A number of Pixel 7 owners are reporting a serious hardware issue with their smartphones’ rear cameras, with varying degrees of success in getting support from Google.

According to this trending thread on Google’s official support forum, as well as several reports on Reddit, some of the Pixel 7’s rear camera lenses are breaking spontaneously, seemingly without any user-caused damage.

After removing the smartphone from a padded jacket, one owner discovered that “the rear camera glass has a hole right in the middle of the phone and is broken, rendering the wide-angle lens unusable.” Others then chimed in with similar experiences, saying “Same problem here, never dropped or hit and is in a protective case.” and “Same problem here with the break in the same spot!”

Perhaps the most surprising account comes from an unhappy user on a Google support forum who claims, “Same! The phone was on the table, the camera was on top, and it just… cracked!’

Elsewhere, a Twitter user Heydon Faber reports the same problem with attached photo as proof and blames the problem on a manufacturing defect. Others then responded that they were suffering from similar issues, further claiming that Google was unwilling to fix the problem, which is estimated to cost hundreds of dollars to fix.

Subsequent responses from the official Made by Google The account suggests that Google is taking the matter seriously, albeit without any suggestion of a free replacement or repair at this stage. The most common response so far seems to be that Google is not prepared to cover this defect under warranty. However, it appears that at least one Pixel 7 Pro owner from this Reddit thread was able to get a free replacement directly from Google.

It is not known at this time what could be causing the problem, even if it is speculation that it could be related to rapid temperature changes. In any case, as the number of reports continues to grow, I hope that Google will come out with an official statement on the matter, as the responses so far seem to be limited to responses directly to individuals.

If you’ve encountered this problem yourself, I suggest you contact Google or your retailer and explain the problem. However, I would hold off on paying for expensive repairs for now until we know if the problem is officially acknowledged and a free repair path offered.

This is not the first time that spontaneously broken smartphone lenses have become a problem. Similar issues hit Samsung in 2016 with the Galaxy S7 and then again in 2020 with the Galaxy S20 Ultra. Fortunately, unfortunate edges like these are very rare compared to the total number of smartphones sold, but this can make it difficult for the manufacturer to identify the causes of the problem and delay any solution.

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