“The airlines are pointing the finger at each other and no one is claiming responsibility for our lost luggage and I can’t report it.”
A Vancouver man says a relaxing European vacation with his girlfriend was ruined after luggage went missing after a canceled flight.
The travelers were originally booked on an Air Canada flight from Vancouver International Airport (YVR) on Aug. 28, which stopped at Toronto’s Lester B. Pearson International Airport (YYZ) before heading to Lisbon, Portugal.
However, a few days before their scheduled departure, the outbound flight was canceled and the pair were rebooked on a flight from Vancouver to Boston and then on a flight from Boston to Lisbon. There was a significant delay at YVR before they boarded their outbound flight and they arrived in Boston after their second flight had already departed.
Robert Mecca narrates Vancouver is amazing that the couple was rebooked on a Delta flight and told their luggage would be moved to a new plane.
“Of course it didn’t arrive,” he explains. “I was told I could make a report online or by phone.
After “countless” unsuccessful attempts to make an online report, the exasperated traveler returned to Lisbon airport five days later, only to be told it was too late to make a report and that he had to make it with the airline. which he told him. “I’ve been trying to do this all along.
A Vancouver traveler is hoping to get compensation for an Air Canada flight delay
Since the numbers he had to call were North American, Meca’s mother began calling her son every day while he was away. At one point she spent 10 hours trying to reach someone.
“She was put on hold, put off for hours, then disconnected or told there was nothing they could do,” she says. “Air Canada tells me it’s Delta’s fault and Delta says they have no record of our luggage.
“I really don’t know what to do. The airlines are pointing fingers at each other and no one will own up to our lost luggage and I can’t file a report.”
While his luggage has Air Canada tags, airline representatives told Meca to contact Delta. But when they returned to Vancouver on September 19, an Air Canada agent was able to file a lost luggage report.
“This caused me a lot of stress on what is supposed to be a relaxing holiday. My mum was also stressed and even put off work to help us. I wasted a lot of time and so did she,” he explains. “I had to buy new clothes and all the essentials for the trip, when I had just bought everything I needed before I left.
“Upon boarding the plane, the agent told my girlfriend that there was no room for her carry-on and that it had to be checked underneath. They also lost the one that had all her makeup, hair dryer, etc. and so on the whole way.” she wasn’t having any of it, which upset her and she also didn’t feel good about herself when we were out.’
Meca adds that he will “never fly Air Canada again” and feels the airline has shied away from taking responsibility. He hopes to be reimbursed for his lost luggage as well as the clothes he had to buy while in Europe.
VIA has reached out to Air Canada for comment.
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