09/19 Update below. This post was originally published on September 17th
It’s been a bumpy start for iPhone 14 owners. Yesterday, Apple released iOS 16.0.1 specifically to address data migration, authorization, and photo issues for the series. Today, the company confirmed more issues with iMessage and FaceTime.
In a new support document, Apple also admitted that “iMessage and FaceTime may not complete activation on iPhone 14 and iPhone 14 Pro” and acknowledges that issues may still occur after updating to iOS 16.0.1.
When analyzing the issues, Apple states that “After setting up your iPhone, you may experience one or more of the following issues”:
- You cannot receive iMessages or FaceTime calls.
- When you send a message to another Apple device, you’ll see a green message bubble instead of a blue one.
- Conversations in Messages appear as two separate threads instead of one.
- Recipients see your messages coming from the wrong account, such as your email address, if you selected your phone number.
While the problems are clear, the fix is not. In its support document, Apple advises users to update to iOS 16.0.1 “to resolve this issue”, but a) these bugs are not listed in the iOS 16.0.1 release notes, and b) Apple suggests steps to back up if you’re “still having problems ” after the update. These are:
- In the Settings app, tap ‘Mobile’. Make sure your phone line is on. If you use multiple SIM cards, make sure the phone number you want to use is selected and turned on.
- In the Settings app, tap on “Messages”. Then tap on “Send and Receive”.
- Tap the phone number you want to use with messages.
- Go back to the Settings app and tap on “FaceTime”.
- Tap the phone number you want to use with FaceTime.
End? Not quite.
In an internal Apple memo seen by MacRumors, Apple acknowledges the activation issues, stating “there are no current official fixes and that support staff should not create fixes. [case] for the problem at hand’.” The recommended course of action internally is also different:
“Connect to your Mac or PC using iTunes” in the initial iOS sign-up process when prompted to connect to a Wi-Fi network, then return to the previous screen and try again on Wi-Fi until activation is successful,” MacRumors cites the report.
I’ve reached out to Apple to clarify what iOS 16.0.1 includes and the conflicting information in the leaked report. I will update this post when/if I receive a response. In the meantime, I would strongly advise owners of older iPhones to opt for iOS 15.7 rather than iOS 16, which is currently the trash for iPhones of all ages.
Update 09/19: Additional issues are being reported for iPhone 14 Pro models. He picked up 9 to 5 MacOwners are inundated with reports that the new 48-megapixel primary camera of this model cannot take photos and videos in third-party apps like Instagram, SnapChat and TikTok. Additionally, the bug appears to cause physical damage to the lens.
YouTuber Luke Miani (below) demonstrated a bug that occurs when using the primary camera in third-party apps. Optical image stabilization failure, causing violent lens shake – so much so that noise can be heard. Reports on this issue can be found at Reddit and TikTokand Miani reports that after they posted about it on Twitter, “a surprising amount of people said they experienced it on their Pros and Pro Maxes as well.
Moreover, this violent shock can have a lasting impact. “Worst of all, we started noticing damage to the camera itself,” explains Miani. “It was very difficult to focus and ended up just not focusing on things that are close, even in the camera app.”
When I took the phone to an Apple store, the device was replaced. Whether or not Apple can fix this with software remains to be seen, but for affected users it will be a race against time before the shocks physically break the primary camera. Apple has yet to comment on the issue, but I’ve reached out for comment.
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